Refund policy

Return & Refund Policy

Due to the custom and personalized nature of our products, all sales are final. Once an order has been placed, we do not accept cancellations, returns, refunds, or exchanges, as each item is made specifically for the customer.

Please review all personalization details, design selections, and shipping information carefully before submitting your order.

Exceptions will only be considered if an item arrives damaged as a result of shipping carrier handling. If your order is received damaged, you must contact us within 48 hours of delivery and provide clear photos of:

• The damaged item  
• The original packaging  
• The shipping label

Claims submitted without the required documentation may not be eligible for review.

We reserve the right to determine eligibility for a replacement or refund based on the information provided.

Thank you for supporting our small business. We appreciate your understanding and the opportunity to create something special for you.